Getnotes Voice Support

We answer every message ourselves, usually within two business days.

Please include the version shown at the bottom of the Profile tab, your device model, and what you were doing when the problem happened. If a recording failed, the time of the recording helps us find it in the logs.

Common questions

A recording did not turn into a note

Notes are written on our server, so the app needs a connection when you stop recording. Open the note from the Notes tab and tap retry. Nothing is lost while it is waiting: the audio stays on the device until the note is saved.

The transcript is in the wrong language

Recording detects the language automatically. If it picked the wrong one, open the note, tap the menu in the top right, and choose the language to redo it with.

I want my recordings deleted

Deleting a note removes its audio, transcript, summary and tasks. To remove everything at once, open Profile → Privacy & data → Delete Account: it erases your account, every recording, transcript, note, task, usage record and error report from our servers, and clears the copies held on the device. Deletion is permanent.

I do not want my audio sent to an AI service

The app asks before the first send and does nothing until you agree. You can take that permission back at any time in Profile → Privacy & data → Withdraw permission. See the privacy policy for what is sent and who receives it.

Restoring a subscription on a new device

Sign in with the same Apple ID, open the Getnotes Pro card in the Profile tab and tap Restore purchases. Subscriptions are handled by the App Store; manage or cancel them in Settings → your name → Subscriptions.

Asking for a refund

Refunds are issued by Apple, not by us: visit reportaproblem.apple.com and pick the purchase.

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